Frequently asked questions
Everything about setup, devices, payment and support.
What do I need to start?
A device with an internet connection – Smart TV, Fire TV Stick, Android box, phone, tablet or computer – and a connection of at least 15 Mbps for HD (about 30 Mbps for 4K).
How fast is activation?
Usually within a few minutes after you message us on WhatsApp. Outside our busiest hours it is often almost instant.
Which devices are supported?
Samsung and LG Smart TVs, Android TV, Fire TV Stick, Apple TV, iPhone, iPad, Android phones and tablets, MAG, Formuler, Windows and macOS.
Can I try it before I commit?
Message us on WhatsApp and ask about a test. We will explain how to check quality on your own device and connection first.
How do I pay?
We send the available payment options on WhatsApp once you have chosen a plan.
What if something does not work?
Write to us on WhatsApp any time. Most issues are solved in minutes. See our refund policy for details.
Can I use it on more than one device?
Ask us about extra connections on WhatsApp – we recommend the right option for your household.
Is there a refund?
Yes. If we cannot get it working on your device, you can ask for a refund within 7 days. See the refund policy.
How do I renew?
Plans do not renew automatically. When your plan nears its end, message us on WhatsApp and we extend it.
Is my data safe?
We only collect what is needed to activate and support your plan, and we follow GDPR. Read our privacy policy for details.
Ready for better TV?
Send one message. We handle the rest.