Privacy Policy

Nordic TV Max (“we”, “us”) respects your privacy. This policy explains what data we process when you visit nordictvmax.com or contact us, and your rights under the EU/EEA General Data Protection Regulation (GDPR).

1. Who is responsible

Nordic TV Max, reachable on WhatsApp at +1 737 394 6209 and by email at terog@mailme.dk, is the data controller for the data described here.

2. What we collect

• Messages you send us. When you contact us on WhatsApp we receive your phone number, name (if shown), and the content of your messages. WhatsApp’s own privacy policy applies to that platform.
• Order and support information. Device type, country, chosen plan and payment confirmation reference needed to activate and support your subscription.
• Technical data. Standard server logs (IP address, browser, pages requested) processed by our hosting provider for security and reliability.
• Anonymous analytics. We use a self-hosted Umami dashboard to count visits, pages, countries and button clicks. It sets no cookies, stores no IP addresses and does not track you across other sites.
• Country hint cookie. A small first-party cookie (nt_geo) stores the country detected by the network edge so we can suggest the correct language version. It contains no personal identifiers and expires after 24 hours. A local-storage flag remembers if you dismiss the suggestion.

We do not use advertising cookies and we do not sell personal data.

3. Why we process it (legal bases)

• To provide the service you requested and respond to you – performance of a contract / steps prior to entering into a contract (Art. 6(1)(b)).
• To keep the website secure and working – legitimate interests (Art. 6(1)(f)).
• To meet accounting and legal obligations – legal obligation (Art. 6(1)(c)).

4. Sharing

We share data only with processors needed to run the service (hosting, messaging and payment providers) under appropriate data-processing terms, or when the law requires it. Some providers may process data outside the EEA under approved safeguards such as Standard Contractual Clauses.

5. Retention

We keep support conversations and order records only as long as needed for the service, and for the period required by accounting law. You can ask us to delete your conversation at any time.

6. Your rights

You may request access, correction, deletion, restriction, portability, or object to processing. Contact us by email or on WhatsApp and we will respond within 30 days. You also have the right to lodge a complaint with your national data-protection authority (for example IMY in Sweden, Datatilsynet in Norway and Denmark, the Data Protection Ombudsman in Finland, or Persónuvernd in Iceland).

7. Children

Our service is not directed at children under 16 and we do not knowingly collect their data.

8. Changes

We may update this policy; the date at the top shows the latest version.