1. Test your connection
Run a speed test on the same device you watch on. You need roughly 15 Mbit/s for HD and 30 Mbit/s for 4K, and the number should stay steady.
2. Use a cable
Ethernet is almost always more stable than Wi-Fi. If you must use Wi-Fi, choose the 5 GHz band.
3. Restart everything
Power-cycle the router, the TV or box and the app. It solves more problems than people expect.
4. Change DNS
Switching your router or device DNS to a public resolver can improve routing on some providers.
5. Update the app
Old player versions can have decoding bugs. Update to the latest version, or try another player.
6. Lower the quality for a moment
If the network is busy in the evening, pick the HD version of a channel instead of 4K.
7. Ask us
Send us the channel and the time it happened on WhatsApp. We check and help straight away.